Effective Date: April 2, 2024
Last Updated: April 2, 2024
Agreement Overview
These Terms and Conditions ("Terms") govern your use of TheSweetBerry's website, services, and products. By accessing our website or using our services, you agree to be bound by these Terms, which comply with Google Ads policies, Google Business policies, and all applicable federal and state regulations.
Acceptance of Terms
By accessing, browsing, or using this website or our strawberry harvesting services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.
- You must be at least 18 years old to enter into this agreement
- You represent that you have the legal capacity to enter into these Terms
- Your continued use of our services constitutes acceptance of any updates to these Terms
Service Description and Scope
TheSweetBerry provides premium strawberry harvesting and agricultural services, including:
- Premium Harvesting: Hand-picked strawberry harvesting using sustainable practices
- Organic Cultivation: USDA certified organic strawberry growing methods
- Fresh Delivery: Temperature-controlled transportation and delivery services
- Quality Assurance: Comprehensive quality control and testing
- Expert Consultation: Professional agricultural consulting and planning
- Seasonal Planning: Harvest timing and variety selection guidance
All services are performed in accordance with USDA regulations, FDA food safety guidelines, and state agricultural standards.
Ordering and Service Agreement
Service Requests: All service requests must be submitted through our website contact form, phone, or email. We will provide written confirmation of service agreements including:
- Detailed service description and scope
- Pricing, payment terms, and delivery schedule
- Quality specifications and standards
- Cancellation and modification policies
Availability: Services are subject to seasonal availability, weather conditions, and operational capacity. We reserve the right to decline service requests that cannot be fulfilled to our quality standards.
Pricing and Payment Terms
Pricing: All prices are quoted in US dollars and are subject to change based on:
- Seasonal variations and market conditions
- Service complexity and customization requirements
- Delivery location and timing preferences
- Quantity and frequency of orders
Payment Methods: We accept major credit cards, bank transfers, and business checks. Payment processing is handled through secure, PCI-compliant systems.
Payment Terms:
- Residential customers: Payment due upon service completion or delivery
- Commercial accounts: Net 30 payment terms available with approved credit
- Large orders may require deposit or partial prepayment
- Late payments may be subject to 1.5% monthly service charge
Quality Guarantee and Standards
Our Commitment: We guarantee that our strawberries and services meet the quality standards specified in your service agreement. Our quality assurance includes:
- Adherence to USDA organic certification standards (where applicable)
- FDA food safety and handling compliance
- Industry-standard quality metrics for size, color, and freshness
- Proper temperature control from harvest to delivery
Quality Issues: If you are not satisfied with the quality of our products or services, please contact us within 24 hours of delivery. We will work with you to resolve the issue through replacement, service credit, or refund as appropriate.
Delivery Terms and Conditions
Delivery Areas: We provide delivery services within our designated service area in South Carolina and surrounding regions. Additional delivery charges may apply for locations outside our standard service zone.
Delivery Responsibility:
- We will make reasonable efforts to meet scheduled delivery times
- Delays due to weather, traffic, or other external factors are beyond our control
- Recipients must be available to receive deliveries of perishable products
- Special handling or access requirements must be communicated in advance
Cancellation and Refund Policy
Cancellation Rights:
- Services may be cancelled up to 48 hours before scheduled harvest/delivery without penalty
- Cancellations with less than 48 hours notice may be subject to partial charges
- Custom or specially prepared orders may have different cancellation terms
Refunds: Refunds will be processed within 5-10 business days using the original payment method. Refund eligibility depends on the reason for cancellation and timing of the request.
Limitation of Liability
Service Limitations: Our liability is limited to the direct cost of services provided. We are not responsible for:
- Indirect, consequential, or punitive damages
- Weather-related delays or cancellations
- Natural disasters or acts of nature affecting operations
- Third-party delivery service issues beyond our reasonable control
- Allergic reactions or health issues not disclosed prior to service
Maximum Liability: In no event shall our total liability exceed the amount paid for the specific service or product in question.
Intellectual Property Rights
All content on this website, including text, images, logos, designs, and proprietary cultivation methods, is owned by TheSweetBerry or used under appropriate licenses. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.
User Conduct and Responsibilities
Users of our website and services agree to:
- Provide accurate and truthful information in all communications
- Use our services only for lawful purposes
- Respect our staff and follow safety guidelines during service delivery
- Not interfere with our website functionality or security measures
- Comply with all applicable laws and regulations
Google Ads and Business Policy Compliance
TheSweetBerry maintains strict compliance with Google's advertising and business policies through:
- Truthful Advertising: All marketing claims are accurate and substantiated
- Business Transparency: Clear disclosure of business practices, pricing, and policies
- Customer Privacy: Adherence to data protection and privacy requirements
- Quality Standards: Consistent delivery of advertised products and services
- Compliance Monitoring: Regular review and updates to maintain policy adherence
Force Majeure
Neither party shall be liable for delays or failures in performance resulting from acts beyond reasonable control, including natural disasters, weather events, government actions, labor disputes, or other force majeure events. We will make reasonable efforts to minimize disruption and communicate with affected customers.
Dispute Resolution
Informal Resolution: We encourage customers to contact us directly to resolve any disputes or concerns. Most issues can be resolved through direct communication with our customer service team.
Formal Dispute Process: If informal resolution is unsuccessful, disputes may be resolved through binding arbitration in accordance with South Carolina state law. Each party bears their own costs unless otherwise determined by the arbitrator.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of South Carolina, United States. Any legal proceedings shall be conducted in the appropriate courts of Sumter County, South Carolina.
Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.
Modifications and Updates
We reserve the right to modify these Terms at any time to:
- Comply with changes in applicable laws and regulations
- Reflect changes in our business practices or services
- Maintain compliance with Google policies and industry standards
- Improve clarity and user understanding
Notification: Material changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the modified Terms.
Contact Information
For questions about these Terms or to resolve any service issues, please contact us:
- Email: support@thesweetberry.shop
- Phone: (803) 773-4351
- Address: TheSweetBerry Customer Service, 460 Broad St, Sumter, South Carolina 29150
- Business Hours: Monday-Friday: 8:00 AM - 6:00 PM, Saturday: 9:00 AM - 4:00 PM
Entire Agreement
These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and TheSweetBerry. They supersede all prior or contemporaneous communications and proposals relating to the subject matter herein.
These Terms and Conditions have been prepared to ensure full compliance with Google Ads policies, Google Business policies, Federal Trade Commission guidelines, and applicable federal and state regulations governing agricultural businesses, food safety, and commercial transactions.